If there is an issue with your payment or your PayPal account, you'll get an email from PayPal explaining:

  • what the issue is

  • what steps are needed to resolve it

You can find the same information in the Resolution Center of your PayPal business account. From here, you can take whatever steps may be needed to resolve your case.

Contact PayPal Support

In most cases, following the steps in the Resolution Center (more details listed below) is the fastest and easiest way to resolve a payment issue. If you need further assistance, we have two ways for you to contact PayPal directly.

By email: na-partner-onboarding-support@paypal.com

By phone: 1-866-745-4039

PayPal support hours are:

  • Monday to Thursday, 9am to 6pm EST

  • Fridays, 9am to 430pm EST

If you call or email after hours, they will respond to your message next business day.

Resolve your case through the Resolution Center

To access your Resolution Center, simply click the link below:

https://www.paypal.com/disputes/

After you sign in, the Resolution Center will display any active and closed cases you may have.

An active case will include the steps needed for you to resolve it, and give you a way to provide any documents or details that may be required.

Issues related to your account or a transaction can typically be resolved quickly so long as you take the necessary steps outlined in the case. Some cases, like chargebacks, will take longer due to the nature of the issue.

Questions and how-to's

If you would like to learn more about how payment processing with PayPal works, Invoice Simple has an ever-growing list of helpful guides available in our Invoice Simple Payments powered by PayPal help centre.

Our support team is also more than happy to answer any questions you may have. They can be found in the Settings section under Support in the Invoice Simple app, or in the bottom right corner of your screen when using Invoice Simple on a computer.

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