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How do I set up Stripe? (U.S. customers only)
How do I set up Stripe? (U.S. customers only)
Updated over a month ago

Invoice Simple now gives you the ability to start accepting payments to your bank account via Stripe. Here's how to set up Stripe with Invoice Simple.

How does Stripe send money to your bank account?

Just like PayPal, Stripe operates as a payment gateway (handling the transmission of transaction data securely) and a payment processor (facilitating the movement of funds between your customer's bank and your bank). When a customer pays you using Stripe, the money will go to your Stripe account, and then to your bank account. The process is extremely secure.

Payments typically take 1-2 business days to go through to your account. New accounts might have a longer processing time due to security verification.

Setting up Stripe on the Invoice Simple app

Start by going to settings. You'll see a Stripe option in your Payments section.

Tap on “Stripe” to begin setup

You'll see a pop up with some information about Stripe and the fees you will be charged when Stripe is added to your invoices.

It’s important to note; you will not be charged anything for setting up Stripe, only when a customer pays your invoice using one of Stripe’s listed payment methods. There is no subscription fee to use Stripe on Invoice Simple.

To proceed, tap “Continue to Stripe.”

Stripe will prompt you to choose an email address for your Stripe account.

You will need to create a brand new Stripe account with Invoice Simple regardless of whether or not you have an existing one. However, you can still use the same email address that you use on another Stripe account and much of the form will be prefilled for you.

Tapping “continue” will prompt you to confirm your email address and choose a password.

After you have confirmed your email address and password, you will need to submit a mobile number - this is for security purposes.

A text message with a verification code will then be sent to your mobile number. You will then be prompted to enter the code.

Once the code is verified, you will start a multi-step application process. If you make an error along the way, don’t worry, you can always correct it at the last step asking you to confirm the information is correct. You cannot go back to correct a mistake until that last step.

You will be prompted to choose your business location and type. If you have filed documents to register your business with a government agency, your business type is likely ‘Company’.

You will then be prompted to enter some about yourself if you chose ‘Individual’ or about your business if you chose ‘Company’. Make sure the information you enter is identical to what is recorded with the IRS.

Finally, you'll be asked to provide a few more details about your business.

Once your account information is entered, you will be prompted to enter all of your bank account routing information. Your Stripe account will then be submitted for review. The approval process is very quick and usually only takes a few minutes. Once approval is granted, you will be able to start collecting payments with Stripe.

Is your Stripe application approved?

If you’ve submitted your account information, but your account is not yet approved you will see a little clock symbol next to the Stripe option on your app. It should look something like this:

If you tap on the Stripe toggle, a pop up will appear letting you know that your account is still in the approval process. This typically happens within 24 hours.

What do you do when there’s a problem with your Stripe account?

If there is an exclamation mark next to your Stripe logo, your account is temporarily restricted from receiving payments.

Your Stripe account is usually restricted when there’s an error in the Stripe application or Stripe is missing documentation about your business. Below the Stripe logo box, you should see a bit of text with a “resolve” button as pictured below:

Simply click “resolve” and log into your Stripe account. First, review your account settings for any typos or errors and correct them. This alone may resolve the issue. If it doesn’t, provide the necessary documentation to remove the restriction.

Note: When your account is restricted, your payouts will be paused either “soon” or “immediately.” Resolve the issue as soon as possible to avoid delays in payout.

In rare cases, your Stripe account may be “blocked” from receiving payments and payouts. You will see a prompt to “Contact Stripe” to resolve the issue.

Much like Invoice Simple, Stripe is extremely responsive and will help you understand and resolve your issues in a timely manner.

Tip to avoid verification issues

Review your account settings for any typos or errors and correct them. This alone often resolves most verification issues.

What to do if you have an issue with Stripe?

First, read through this list of FAQs from Stripe to see if you can find a quick answer to your issue. If you’re still stuck, you can contact Stripe support directly.

How do you do payments with a QR code?

Invoice Simple lets you accept payments easily with a QR code right on your invoices. Once you enable this feature, a unique QR code will automatically appear on every invoice you send, including the preview in the app and printed copies.

Here’s a quick look at how the QR code will appear on your invoices:

To add QR codes to your invoices, make sure you have Stripe payments enabled by following the instructions at the top of this page.

To enable QR code payments, head to your settings page.

You should see the toggle for QR code below “Surcharge.”

To turn the QR Code on and off, simply tap the toggle. When the toggle button is green (as pictured above), any new invoice you create will have a QR code added.

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