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How can my customers cover my payment processing fees?
How can my customers cover my payment processing fees?
Updated over a month ago

Invoice Simple Payments gives you the ability to have your customers cover the processing fees that are charged by PayPal and Stripe.

In the image below, you can see how adding surcharges to your invoice means you keep 100% of your profits.

How can I use the Payment Processing Fees feature to keep 100% of my profits?

Invoice Simples offers you two ways to do this. To learn more about the fees from different payment methods, see the fee breakdown for PayPal and Stripe.

  1. Add surcharge when invoice paid online: A convenience fee is added only when your customer pays using Invoice Simple Payments. The surcharge is applied automatically at checkout when your customer pays with credit card, debit card, bank transfer, Apple Pay, Google Pay, or PayPal. If they choose to pay offline, the surcharge is not applied on the invoice.

  1. Mark-up all items: A fee of your choice is distributed across all invoice items. This method is not conditional to your customer paying online or offline and you can select the mark-up that you would like to add. Your customer will not see that a fee has been added on their invoice or when they pay.

What does the invoice look like with added fees?

To see what your customers see, switch to the “preview” tab when you are editing an invoice.

When surcharge is enabled, customers will see the surcharge fee automatically added at checkout. It will not be visible on their invoice. Your invoice preview will look like the image below:

When markup is enabled, customers will not see any fees added. Instead, the fees are evenly distributed across your invoice items.

How to turn on Surcharge or Markup in Invoice Simple

You can turn on passing fees by:

  1. Navigate to your Setting tab

  2. Scroll down to the “payment processing fees” section

  3. Click “method”

  4. Select either “mark up all items” or “add a surcharge when paid online

On the mobile app

Start by going to Settings and hitting Payment Info.

From here, tap “markup” to select either markup or surcharge.

Any existing invoices will not have fees added. You cannot add fees retroactively, instead you will need to create a new invoice or manually add fees inside the “Payment Info” section of your edit invoice screen. You can find it by scrolling down to the bottom of your edit screen.

Inside the “Payment Info” section, you can also toggle fees on or off on a per-invoice basis. This is useful if you want to add fees to a specific invoice, but not to others.

On the Web app

Start by going to Settings and navigate to the “Processing Fees” section.

Next, click on “Cover Processing Fees” to turn it on.

You will automatically be asked to select either “Mark up all items” or “Add surcharge when invoice paid online.” All future invoices that you create will now have this feature enabled.

Any existing invoices will not have fees added. You cannot add fees retroactively, instead you will need to create a new invoice or manually add fees inside the “Payment Info” section of your edit invoice screen.

Inside the “Payment Info” section, you can also toggle fees on or off on a per-invoice basis. This is useful if you want to add fees to a specific invoice, but not to others.

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